Bet Status

PENDING

This status is either “Pending for Acceptance” or “Accepted” and now pending for the result of the game to know if you won or lost.

CANCELLED

Possible reasons for bet cancellation:

Bets made after the event has started

Although we will make our best effort to prevent the listing of any started event, Lunarbets reserves the right to cancel any bet that was made after the event started.

This rule does not constitute an opportunity to “freeroll” the Sportsbook. Bets made a few seconds into a match in which no significant events are taking place (i.e. the first seconds of an e-sports Starcraft match) does not give cause for bets to be cancelled.

All judgment is at the sole discretion of Lunarbets. A player will never benefit by betting a started match with the intention to reference this rule when it loses.

Incorrect account balance

In the event that funds are mistakenly credited to a customer’s account, the customer should notify Lunarbets as soon as possible. Any bets made with these erroneous funds are subject to cancellation.

Fraud

Any transaction that is not done in good faith or is an attempt to defraud the company is not allowed, regardless of whether or not it causes Lunarbets harm.

If Lunarbets believes that any customer has intentionally acted in bad faith or has engaged in fraudulent activity, Lunarbets reserves the right to take any necessary steps. Lunarbets has the right to cancel any bet perceived to be placed in a fraudulent manner in order to circumvent our bet limits and/or system regulations. In the event that your account receives funds in error, Lunarbets reserves the rights to recover these funds at any time.

Multiple Accounts

You may not, under any circumstances, create multiple accounts for the purpose of defrauding Lunarbets. This includes, but is not limited to, multiple accounts created to circumvent our betting limits, or multiple accounts created to take advantage of our affiliate program. Accounts created to defraud Lunarbets, as decided in our sole discretion, run the risk of having the offending bet(s) cancelled from those accounts and/or those accounts being permanently closed.

Suspended Games

If play is suspended before the minimum time has been reached and not resumed the same day, all bets will be cancelled and all funds refunded.

Player Retirement

If a match is not completed because of a player retirement or disqualification, all bets on the outcome are still valid and will be based on the official declared winner. All bets on the spread or total will be refunded.

CS:GO matches are an exception to the aforementioned Player Retirement rule. In the case of Counter-Strike, all ML, Spread and Total wagers are cancelled in the event of a Team retirement or disqualification before all scheduled map rounds are played.

*A player substitution does not constitute a retirement or disqualification. In cases where single players must be substituted during the course of the match (for ddos, connection issues etc.) wagers will stand. Only in the case of a forfeiture will wagers be cancelled.

Walkovers

If a player/team is given a walkover on at least one map before the match starts, all wagers on the moneyline and spread will be cancelled and refunded.

Walkovers do not include maps awarded to teams in an upper bracket as part of an E-Sports tournament.

Cancelled Games

If the game is suspended before the completion of 55 minutes and not resumed the same day, all bets on the game will be cancelled and all funds refunded. If part of the game has finished (1st Quarter, 1st Half, etc.), those bets will be graded providing the entire period has finished.

Rescheduled Games

As long as the game is played on the scheduled day, all bets are valid. In addition, if inclement weather pushes the start time past midnight local time, but the game is still played, all bets are still valid. If the game is rescheduled, all bets are cancelled.

Period Bets

For period bets (quarters and halves) the period must be completed for bets to be valid, otherwise the bets are cancelled and refunded.

BOXING / MIXED MARTIAL ARTS

Fight Schedule

Fights must take place within one week of the listed date of the fight or bets will be cancelled and refunded.

Venue Changes

Venue changes in the same country will not affect the status of pending bets. Venue changes to a different country will result in all bets being cancelled and refunded.

RUGBY

Match Time

All Rugby matches must go at least 80 minutes to have action. Pre-season matches that are scheduled to play less time are an exception.

Postponed Match

If a Rugby match is postponed for more than 48 hours from the original starting time, all bets on the match will be cancelled and monies refunded.

Moneyline Wagers

In a head to head matchup, one full set must be completed for Money Line wagers to stand. If less than one set is completed, all Money Line wagers will be cancelled and funds returned.

Set Wagers

When betting “Sets,” if a match is not completed because of a player retirement or disqualification, all wagers will be cancelled and funds returned.

If a set is completed that encompasses a bet (for example a first set bet where the first set is completed) then the bet will stand.

Spread and Total Wagers

When betting Spreads and Totals, if a tennis match is not completed because of a player retirement or disqualification, all wagers will be cancelled and funds returned.

Suspended Match

If a match is suspended any time before full time is reached and not completed the same day, any bets on the outcome of the match are considered void and will be cancelled with monies refunded.

Incomplete Match

If a match is not completed, all money line, set, total match points, team total match points, and spread bets will be cancelled and monies refunded.

For individual set bets, if the set is completed then bets made on that specific set are valid and will have action.

Obviously "bad" lines or odds

Lunarbets reserves the right to cancel any bet that was made on an obviously “bad” line or odd.

LOST

The bet is settled as lost.

REFUNDED

When an event is cancelled or when the bet is settled as push, the bet will have REFUNDED status. Possible reasons for refunded bet below.

Bets made after the event has started

Although we will make best effort to prevent the listing of any started event, Lunarbets reserves the right to cancel any bet that was made after the event started.

Bets made after the event has started

Although we will make our best effort to prevent the listing of any started event, Lunarbets reserves the right to cancel any bet that was made after the event started.

This rule does not constitute an opportunity to “freeroll” the Sportsbook, bets made a few seconds into a match in which no significant events taking place (i.e. the first seconds of an e-sports Starcraft match) does not give cause for bets to be cancelled.

All judgment is at the sole discretion of Lunarbets. A player will never benefit by betting a started match with the intention to reference this rule when it loses.

Incorrect account balance

In the event that funds are credited to a customer’s account in error, the customer should notify Lunarbets as soon as possible. Any bets made with these erroneous funds are subject to cancellation.

Cancelling accounts

Although rare, Lunarbets reserves the right to suspend or cancel a customer account without prior notice and return all funds.

Suspended Games

If play is suspended before the minimum time has been reached and not resumed the same day, all bets will be cancelled and all funds refunded.

Walkovers

If a player/team is given a walkover on at least one map before the match starts, all wagers on the moneyline and spread will be cancelled and refunded.

Walkovers do not include maps awarded to teams in an upper bracket as part of an E-Sports tournament.

Cancelled Games

If the game is suspended before the completion of 55 minutes and not resumed the same day, all bets on the game will be cancelled and all funds refunded. If part of the game has finished (1st Quarter, 1st Half, etc.), those bets will be graded providing the entire period has finished.

Rescheduled Games

As long as the game is played on the scheduled day, all bets are valid. In addition, if inclement weather pushes the start time past midnight local time, but the game is still played, all bets are still valid. If the game is rescheduled, all bets are cancelled.

Period Bets

For period bets (quarters and halves) the period must be completed for bets to be valid, otherwise the bets are cancelled and refunded.

BOXING / MIXED MARTIAL ARTS

Fight Schedule

Fights must take place within one week of the listed date of the fight or bets will be cancelled and refunded.

Venue Changes

Venue changes in the same country will not affect the status of pending bets. Venue changes to a different country will result in all bets being cancelled and refunded.

RUGBY

Match Time

All Rugby matches must go at least 80 minutes to have action. Pre-season matches that are scheduled to play less time are an exception.

Postponed Match

If a Rugby match is postponed for more than 48 hours from the original starting time, all bets on the match will be cancelled and monies refunded.

Moneyline Wagers

In a head to head matchup, one full set must be completed for Money Line wagers to stand. If less than one set is completed, all Money Line wagers will be cancelled and funds returned.

Set Wagers

When betting “Sets,” if a match is not completed because of a player retirement or disqualification, all wagers will be cancelled and funds returned.

If a set is completed that encompasses a bet (for example a first set bet where the first set is completed) then the bet will stand.

Spread and Total Wagers

When betting Spreads and Totals, if a tennis match is not completed because of a player retirement or disqualification, all wagers will be cancelled and funds returned.

Suspended Match

If a match is suspended any time before full time is reached and not completed the same day, any bets on the outcome of the match are considered void and will be cancelled with monies refunded.

Incomplete Match

If a match is not completed, all money line, set, total match points, team total match points, and spread bets will be cancelled and monies refunded.

For individual set bets, if the set is completed then bets made on that specific set are valid and will have action.

Obviously "bad" lines or odds

Lunarbets reserves the right to cancel any bet that was made on an obviously “bad” line or odd.

REJECTED

Bet was rejected. Bet can be rejected only if it was previously in PENDING ACCEPTANCE status.

WON

The bet is settled as won.