Privacy Policy

Lunarbets (otherwise referred to herein as "we," "us," "ours") respects the privacy of our members (otherwise referred to herein as "you," "your," "yours") and is committed to protecting your personal information.

This Privacy Policy explains how we deal with the information your provide to us, as well as your options regarding the collection, use, and disclosure of your personal information.

We will process any personal information provided to us (whether via the Lunarbets website (otherwise referred to herein as "Website"), the member application form or any other means, or otherwise held by us relating to you in the manner set out in this Privacy Policy.

By submitting your information to us and using the Website, you consent to the use of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy please do not use the Website or provide us with your personal information.

The types of personal information Lunarbets collects

  • Your personal information, which we may collect, use, and process includes the following:
  • Information that you provide to us by filling out forms on the Website or any other information you submit to us via the Website or email.
  • Records of correspondence, whether via the Website, email, telephone or any other means;
  • Responses to surveys or customer research that we may carry out from time to time
  • Details of the transactions you carry out with us, whether via the Website, email, telephone, or any other means
  • Details concerning your visits to the Website including, but not limited to, traffic data, location data, weblogs, and other communication data.

How Lunarbets uses your personal information

We may use your personal information and data together with other information for the purposes of:

  • Processing your bets
  • Setting up, operating and managing your account
  • Complying with our legal and regulatory duties
  • Building up personal profiles
  • Carrying out customer research, surveys and analyses
  • Providing you with information about promotional offers and our products and services, where you have given your consent
  • Monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating.

How Lunarbets stores your personal information

Lunarbets will take all reasonable steps to protect and secure your information. We will only disclose personal information to other companies within associated or subsidiary companies and to business partners, successors in title to our business, and suppliers that are engaged to process such information on our behalf.

When you create a Lunarbets account, this helps us do the following: make credit decisions about you, prevent fraud, check your age and identity, and prevent money laundering. Note that we may use third parties, including credit reference agencies, who will record any searches on your file.

We may also make inquiries and disclose details of how you conduct your account to such agencies, security organizations, and any other relevant third parties for fraud and money laundering prevention.

What Lunarbets records

Any and all forms of communication between you and our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.

How Lunarbets uses cookies

We may use cookies as a means of collecting information from a web server for the aforementioned purposes following a customer's use of the Website. If you register with us or if you continue to use the Website you agree to our use of cookies.

Cookies contain information that is transferred to your computer's hard drive. They are necessary in order for use to improve our Website and to deliver a better, more personalized service. Without some of these cookies, our website would cease to operate.

If you want to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on the Website, you can do so by deleting your existing cookies and/or altering your browser's privacy settings to block cookies (the process you follow will differ from browser to browser). If you would like more information on how to do this please visit http://www.allaboutcookies.org/.

Please note that deleting our cookies or disabling our future cookies means that you may not be able to access certain areas or features of the Website.

How and where Lunarbets processes my personal data

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis.

Some of the data processors engaged to process personal data may be based outside of the European Economic Area (EEA). Therefore, by browsing the Website and communicating electronically with us, you acknowledge and agree to our (or our suppliers or sub-contractors) processing your personal data outside the EEA.

We will take all reasonable steps to ensure that your information and data is treated securely and in accordance with this Privacy Policy.

How Lunarbets handles information disclosure

We are entitled to share the information we have on you, which includes personal data and betting history, with the regulator, sporting bodies and other bodies, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties to the United Kingdom eGaming Compliance.

In order to comply with Lunarbets' legal and regulatory requirements and Lunarbets' own internal risk management procedures, we will retain information for a period of time (generally not more than six years) after closure of your account.

All such information will be held in accordance with this Privacy Policy.

How Lunarbets announces changes to its Privacy Policy

Any future changes we may make to our Privacy Policy will be posted on this page, and any such changes will become effective upon posting of the revised Privacy Policy.

If we make any material or substantial changes to this Privacy Policy we will use reasonable endeavors to inform you by email, notice on the Website, or other agreed communications channels.