Frequently Asked Questions

Greetings from Lunarbets! We've prepared the most commonly asked questions about our services and other related areas. If you have any concerns that we have not covered here, we are glad to give you assistance via our 24/7 Live Chat support service.

What kind of currency do I use to wager in Lunarbets?

Lunarbets uses a type of cryptocurrency called Bitcoin.

What is Bitcoin?

Bitcoin is a cryptocurrency and a payment system with completely digital money. It is the first decentralized peer-to-peer payment network that is powered by its users without an intermediary.

How do I acquire Bitcoins?

You need to set up a Bitcoin wallet first as you need a place to store your Bitcoins. Once you have a Bitcoin wallet, you can purchase Bitcoins at Bitcoin Exchange. For the list of Bitcoin Exchanges, please click here: https://en.bitcoin.it/wiki/Category:Exchanges.

Where do I store Bitcoins?

Bitcoins are kept in a digital wallet that you can keep on your computer, or in a website that will manage and secure your wallet for you. You can have as many wallets and Bitcoin addresses as you like.

What is a Bitcoin Wallet?

A Bitcoin Wallet is the Bitcoin equivalent of a bank account. It allows you to receive Bitcoins, store them, and send them to others.

What is a Bitcoin address?

A Bitcoin address is a single-use token, a unique identifier which allows you to receive Bitcoins. Any user of Bitcoin can generate addresses at no cost.

What are the advantages of Bitcoin?

  • Bitcoin account doesn’t require too much personal information.
  • Bitcoin is decentralized, meaning it is a currency that cannot be controlled by a single financial institution (i.e. Banks).
  • Bitcoin is transferable electronically with a low transaction fee.
  • Bitcoin is easier to access than going to the bank to open an account.
  • Bitcoin is anonymous.
  • All transactions made in the Bitcoin network is stored in a digital ledger called blockchain.
  • Bitcoin transactions are quick and hassle free.

How do I start betting in Lunarbets?

  1. Sign up for an account on Lunarbets.eu.
    1. Username
    2. Password
    3. Valid Email Address
  2. Sign in your account.
  3. Click on the TOP-UP ACCOUNT on the top right section of Lunarbets homepage.
  4. You will then receive the “Deposit Bitcoins” message and see the corresponding Bitcoin address and QR code.
  5. Deposit your Bitcoins to the Bitcoin address or scan the QR code to add Bitcoin funds to your account. You will see that all deposits are processed instantly.

What is the minimum and maximum deposit amount?

There is no minimum or maximum deposit amount.

How long will my deposit be credited to my account?

Lunarbets requires 3 network confirmations and it may take an hour or more before the Bitcoin network confirm your transaction.

Will my Bitcoins be safe on Lunarbets, and how does Lunarbets ensure the security of my Bitcoins?

To ensure the security of the users. Lunarbets uses multi-signature wallets. For more information, please visit https://en.bitcoin.it/wiki/Multisignature.

How does Lunarbets betting work?

Lunarbets uses a fixed odds betting system. In a fixed odds system, the odds and your potential winnings are already predetermined by the time the bet is placed.

Regardless of how much the odds fluctuate or change after the bet is placed, the potential returns will not change.

Example:

A player bets 1BTC on a team at odds of 2.0. Before the game starts, the odds on the same team drop to 1.70, the player still stands to win 2BTC (i.e. 1BTC x 2.00) if the player bet wins.

What are the numbers I see on an event?

The numbers below the moneyline, over/under, and handicap bets are called odds. But since you are betting against other players rather than the house, it's easier to see those numbers as multipliers. For example, if a team has 1.44 odds, that means if you bet 1 Bitcoin and the team wins, you earn 0.44.

What is the minimum betting amount?

The lowest possible minimum bet is 0.003 BTC. However, the minimum bet is subject to change without prior notice.

How do I place a bet?

  1. Click on a sport and the event you wish to place a bet on.
  2. Choose the type of bet (moneyline, over/under, point spread/handicap) and the team.
  3. Enter the amount you want to wager.
  4. Click "Place Bet".

How can I track or view my bets?

Lunarbets provides a transaction history. Each bet has a corresponding bet slip and event ID where you can track your transaction history.

  1. On the right side of the page, your 5 most recent bets are shown.
  2. If you wish to view your betting history, click “Bets” on the left side section of the page or “View all bets” below the “Recent bets.”
  3. You will then see all the events you have betted on and their corresponding amounts.

What is a moneyline bet?

The moneyline is a kind of bet where the result is determined solely by the result of the game. The margin is not important and does not affect the result.

What is an over/under bet?

An over/under (O/U) bet is a wager in which a sportsbook will predict a number for a statistic in a given event (usually the combined score of the two teams), and players bet on a number in the game which will be either higher or lower than the predicted number.

What is a handicap bet?

Handicap bet is a kind of bet wherein if one team is superior over the other, the inferior team will be given compensation through scoring to equalize the chances of winning.

Example:

i.e. -0.5 goal, -1 goal, -1.5 goals etc.

If you bet on Team X with a handicap of -1 goal, they must win by more than one goal to cover their handicap and win you your bet.

For more information, please visit https://en.wikipedia.org/wiki/Handicapping.

What happens to my bet in an event of a draw?

If a game results in a draw, bets will be refunded unless a price on the draw is offered.

What happens to my bet on events that are canceled?

The bet will be refunded. Our system will also send an email to inform and notify you about the bet refund.

I made a mistake placing a bet. Can I cancel it?

No. Once a bet has been placed, it cannot be changed, modified, or canceled.

How long does it take for results to be posted and bets to be paid out?

Lunarbets aims to settle bets as quickly as possible. However, some events requires further validation and confirmation which may result to some payouts being delayed.

How could I know if I’ve won?

You will be notified via email. You may also click on "Bets" on the left side section of the page. You will then see all the events you've bet on and won.

How do I withdraw my winnings?

Click on "Withdrawals" on the left-side section of the page. Key in your Bitcoin address and the amount of Bitcoins you wish to withdraw.

How long will my withdrawal take to be processed?

Withdrawals should be processed instantly. However, it may take a longer time to withdraw very large amounts as we need to process them manually for security reasons. If you have any concerns about your withdrawals, please don’t hesitate to contact our customer support staff with your transaction details.

What is the minimum withdrawal amount?

The lowest withdrawable amount is 0.001 BTC.

What is the maximum withdrawal amount?

You may withdraw up to 20 BTC in one transaction.

Is there a withdrawal fee?

No. Lunarbets does not ask for withdrawal fee.

I can’t retrieve my 2FA Verification Code because I no longer have access to my Google Authenticator App. What should I do?

Please contact our Customer Support Team and use the template below:

  • Title: 2FA - Account Locked
  • Issue/Reason: [Indicate the Reason]
  • Username: [Player’s Username]
  • Date and Time: [Date & Time of Incident]
  • Details: [Brief but detailed explanation of what happened.]

How long will it take for me to get my Lunarbets 2FA Google Authenticator Key?

After receiving your report about your locked account, our team will immediately review your account. If the report is valid, you’ll receive an e-mail from Lunarbets containing your Lunarbets 2FA Google Authenticator Key as soon as possible.

I already received my Lunarbets 2FA Google Authenticator Key. What should I do next?

Please follow the guide below to enable Lunarbets 2FA in your Google Authenticator.

Guide: Enabling Lunarbets 2FA Manually

  1. Install Google Authenticator on your smartphone.

    Download Links:

  2. Launch Google Authenticator.
  3. Click "+" on the upper section of the screen.
  4. An option on the lower part of the screen will be shown. Choose "Manual entry".
  5. On the Manual entry screen, please input your user account and Lunarbets 2FA Google Authenticator Key.
  6. Check the details you entered. If they are all correct, click the "✓" sign on the top right part of the screen.
  7. If successful, the 2FA code will be shown in Google Authenticator’s default screen.

What happens if my account gets hacked?

Lunarbets is not liable for any hacked account. For a more secure betting experience, Lunarbets recommends enabling the 2FA (Two-Factor Authentication) using the Google Authenticator App.

What is the system requirements?

To ensure the best gaming experience, please enable JavaScript in the web browser. We strongly suggest you to use the latest version of Google Chrome.

Note: For instructions on how to enable JavaScript, please check: http://activatejavascript.org/en/instructions/chrome#instructions.

Do Lunarbets ban accounts?

Yes. Any form of exploit which causes a player to have an unfair advantage over other users is strictly prohibited. Players who will be caught doing such exploits will have their accounts banned for life.

How can I contact for support?

Click on our live chat support icon on the lower right side of our page to contact our customer support team. Should you encounter any issue or concern at any time during your betting experience, please do not hesitate to contact us. We will answer your inquiries in as soon as possible.